Refund policy

Website: trendyzoid.in
Email: trendyzoid4@gmail.com
Phone: 8100525642
Address: 9/6 Dharmatala Road, P.O. Belurmath, Dist. Howrah, West Bengal – 711202
Category: Fashion Apparel for Men and Women

1. Introduction

At TrendyZoid, customer satisfaction is our top priority. We aim to provide premium-quality fashion apparel for men and women at affordable prices. However, we understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the conditions and procedures for returning products and receiving refunds from trendyzoid.in.

By placing an order with us, you agree to the terms and conditions stated below.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The product was delivered in a damaged or defective condition.

  • You received the wrong item or incorrect size.

  • The product does not match the description on the website.

  • The product has manufacturing defects.

  • You changed your mind (subject to conditions mentioned below).

To be eligible for a return:

  • The item must be unused, unwashed, and in original condition.

  • All original tags, labels, packaging, and invoices must be intact.

  • The return request must be made within 7 days of delivery.

  • The product must not fall under non-returnable categories.

We reserve the right to reject returns that do not meet the above conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Innerwear, lingerie, and undergarments (for hygiene reasons).

  • Items marked as “Final Sale” or “Non-Returnable”.

  • Products that have been worn, washed, altered, or damaged by the customer.

  • Items without original tags or packaging.

  • Customized or specially tailored products.

4. Return Process

To initiate a return, please follow these steps:

  1. Email us at trendyzoid4@gmail.com within 7 days of receiving your order.

  2. Mention your Order ID, product name, and reason for return.

  3. Attach clear images of the product (if damaged/defective/wrong item).

  4. Wait for confirmation from our support team.

  5. Once approved, you will receive instructions for shipping the product back.

Customers may be required to ship the product to our return address:

TrendyZoid Returns Department
9/6 Dharmatala Road
P.O. Belurmath
Dist. Howrah, West Bengal – 711202
Phone: 8100525642

5. Return Shipping Charges

  • If the return is due to our error (wrong item, defective, damaged), we will bear the return shipping cost.

  • If the return is due to personal reasons (size issue, change of mind), the customer may need to bear the return shipping charges.

  • Original shipping charges (if any) are non-refundable unless the return is due to our mistake.

6. Refund Policy

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.

  • The refund will be credited to your original payment method.

  • For Cash on Delivery (COD) orders, customers must provide bank details for refund processing.

  • Refund timelines may vary depending on your bank or payment provider.

If rejected:

  • The item may be shipped back to you at your cost.

  • No refund will be processed.

7. Exchange Policy

We offer exchanges subject to availability:

  • Exchanges are allowed for size issues.

  • Only one exchange per order is permitted.

  • Exchange requests must be made within 7 days of delivery.

  • The item must be in original, unused condition.

If the requested size is unavailable, a refund will be issued instead.

8. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.

  • Provide clear photos and unboxing video (if available).

  • Do not remove tags or use the product.

  • Our team will verify and arrange replacement or refund.

Failure to report within the specified timeframe may result in rejection of the claim.

9. Cancellation Policy

Orders can be canceled under the following conditions:

  • Before the product is shipped.

  • Within 24 hours of placing the order (whichever is earlier).

Once the order is shipped, cancellation is not possible. In such cases, you may initiate a return after delivery.

Refund for canceled orders will be processed within 5–7 business days.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or bank.

  3. Wait for official processing time.

  4. If still not received, email us at trendyzoid4@gmail.com.

11. Return Inspection Process

All returned products go through a quality inspection process. We verify:

  • Product condition

  • Tags and packaging

  • Signs of wear or washing

  • Damage caused after delivery

If the product fails inspection, the return request may be denied.

12. Partial Refunds

Partial refunds may be granted in cases where:

  • The item is returned without original packaging.

  • Minor signs of use are detected.

  • Promotional discounts were applied.

  • Shipping charges are applicable.

13. Offers & Promotional Items

If you purchased items under a promotional offer:

  • The refund will be adjusted according to the offer conditions.

  • Free gift items must also be returned.

  • If the free gift is not returned, its value may be deducted from the refund.

14. International Orders

Currently, returns for international orders (if applicable) may involve additional shipping charges. Customers are responsible for return shipping unless the product is defective or incorrect.

15. Bulk Orders

Bulk or wholesale purchases may have separate return conditions. Please contact our support team for details before placing large orders.

16. Fraud Prevention

To protect our customers and business:

  • We reserve the right to refuse returns from customers with repeated return history.

  • False claims regarding damaged or incorrect products may result in account suspension.

  • We may request additional verification before processing certain returns.

17. Contact Information

For any questions related to returns or refunds, please contact us:

TrendyZoid Support Team
Website: trendyzoid.in
Email: trendyzoid4@gmail.com
Phone: 8100525642
Address: 9/6 Dharmatala Road, P.O. Belurmath, Dist. Howrah, West Bengal – 711202

Customer support hours: Monday to Saturday, 10:00 AM – 6:00 PM (excluding public holidays).

18. Policy Updates

TrendyZoid reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

We encourage customers to review this page periodically to stay informed about our return and refund practices.

Final Note

At TrendyZoid, we believe fashion should be enjoyable and stress-free. Our Return & Refund Policy is designed to ensure transparency, fairness, and customer confidence. We appreciate your trust and look forward to serving you with quality fashion apparel for men and women.

If you have any concerns, please do not hesitate to contact us. Your satisfaction is our success.